Quality Assurance

ITW Polymers & Fluids develops and manufactures a range of chemical products used in mining,
automotive, infrastructure and industrial markets across Australia and New Zealand.
Our commitment to Quality is an integral part of the ITW Culture, that is, who we are and how
we lead:

• As part of our core values, we operate with integrity and hold ourselves to the highest
ethical standards
• We are committed to the health & safety of our people, our customers, and the
• We operate our business in a way that demonstrates our dedication to global
environmental sustainability
• We are committed to continuous improvement with a full potential mindset
• We approach everything we do using the 80/20 principle

Our goal is to generate above market growth by delivering an excellent customer experience
through our “Right First Time” principle; the right process providing the right product at the right

To achieve this, we will:
• Pursue a holistic Quality Management System (QMS) by focusing on process, resources
and behaviours across our entire business aligned with the ISO 9001:2015 standard.
• Communicate clearly and often
• Involve people at all levels
• Map requirements, identify gaps and prioritise activities
• Train and monitor progress
• Recognise leadership
• Measure performance & celebrate success